Measuring Public Transport Satisfaction from User Surveys
نویسندگان
چکیده
منابع مشابه
Perspectives on User Satisfaction Surveys
ACADEMIC LIBRARIES ARE FACING TWO MAJOR TIIREATS: a global digital environment and increasing competition. They must improve the quality of their services in order to survive. The article explores the relationshiip between service quality and user satisfaction and examines how user survevs have been employed in a number of previously published data sets. A model which demonstr-ates how satisfac...
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ACADEMICLIBRARIES ARE FACING TWO MAJOR THREATS: a global digital environment and increasing competition. They must improve the quality of their services in order to survive. The article explores the relationship between service quality and user satisfaction and examines how user surveys have been employed in a number of previously published data sets. A model which demonstrates how satisfaction...
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Information systems security has been the focus of much academic and non-academic research. It is an important aspect of any information system and due to increasing security incidents and threats it has become a factor affecting user satisfaction with information systems. This article introduces and validates a survey instrument that measures user satisfaction with the security attribute of th...
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A distinctive characteristic of this area of globalization is the voluminous flow of information, as seen in today’s workplaces. With the increasing importance of information as a valuable asset, the mainstream acceptance of the internet and its enabling technology comes as no surprise at all. Many organisations today deploy internet and mobile devices as they believe that their employees need ...
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Demand for a means of measuring the success of information systems (IS) grew with the accelerated use of these systems. Defining success in this context is difficult. This paper reviews the literature on measuring IS user satisfaction, the most prevalent measure of IS success, and its implications. We present the problematic aspects of the IS user satisfaction tools, and discuss the need to dev...
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ژورنال
عنوان ژورنال: International Journal of Business and Management
سال: 2014
ISSN: 1833-8119,1833-3850
DOI: 10.5539/ijbm.v9n6p106